Photo upload fails
Check the file is JPG, PNG, WebP or HEIC and no larger than 10 MB. Keep one clearly visible person in the photo. If the file cannot be read, export it as JPG and select it again. A different photo requires you to confirm permission again.
I cannot sign in
Use Google or your email account. For email login, check your email for the verification message, including the spam folder. Use Forgot your password? in the login dialog if you need to reset it. Do not send your password to support.
Generation is taking longer
The estimate is about 2–6 minutes, and busy queues can take longer. Open My videos to check the existing task. Do not start another generation simply because the first one is still processing; a new task uses its own credits.
Credits or payment look wrong
Confirmed generation failures return credits automatically; this is a credit return, not a cash refund. If a payment or balance still looks wrong, contact support with your order ID, payment email and video ID when available. Never send full card details.
Download is missing or will not play
Check that the task is complete in My videos, then try the download again. The finished MP4 includes the original music. If the file is corrupt, contact support within 7 days with the video ID for review. A result you dislike is not automatically eligible for a cash refund. Fully unused packs can be submitted for refund within 7 days of purchase.
File retention and privacy
Uploaded photos are scheduled for deletion after 7 days and completed videos after 30 days, so save your video before expiry. Removing a photo clears the local draft; it is not the same as requesting deletion of all account records. Use the support address for access or deletion requests. Read the privacy policy.
Email support@dime-dime-baby-ai.video with the page, approximate time and visible error message. Read the refund policy.